Helena Place

Review

Helena Place, an assisted living facility in Port Royal, South Carolina, has earned a mix of positive and constructive reviews from residents and their families. A defining feature of the community is its flexibility, particularly in accommodating residents’ personal needs—such as allowing pets. Several families noted that the facility’s pet-friendly policy played a key role in their decision to choose Helena Place, as it allowed their loved ones to keep cherished companions, easing the emotional transition into assisted living. This openness sets the facility apart from others and contributes to a more comforting, home-like environment. However, some reviews have pointed out staffing challenges. A few family members mentioned that staff sometimes appear overworked, leading to occasional delays in responding to residents’ needs. Despite these concerns, reviewers frequently acknowledged that the staff remain dedicated, maintaining high standards of cleanliness and care. The facility’s sense of community also stands out—residents often describe Helena Place as warm and friendly, with strong bonds formed among both residents and staff. The building’s physical condition and amenities received mixed feedback. While some noted signs of aging and maintenance issues, others appreciated the facility’s cleanliness and renovation efforts. Many residents enjoy the wide range of activities offered, including bingo, arts and crafts, and live music performances. One resident fondly recalled a big-band-themed event that evoked joyful memories. These social and recreational opportunities foster engagement and help residents stay active and connected. Families consistently praised the caring leadership of Executive Director Lorie Kesler and Medical Director Veronica Carstens. Their proactive communication—especially during challenging periods like the COVID-19 pandemic—offered reassurance to families and strengthened trust in the facility’s care model.