Wingate Residences on the East Side

Review

When it comes to choosing a residential care facility for loved ones, the experiences shared by families can vary dramatically. The reviews of two facilities in particular, one described as having serious issues and another named Wingate Residences, illustrate this dichotomy vividly. While frustrations with inadequate care emerged from one facility, multiple families have shared glowing remarks about Wingate’s compassionate staff and overall quality of life for residents. The first facility faced significant criticisms regarding its inability to provide a safe and adequately staffed environment for patients, particularly those in memory care units. Families expressed deep concerns over incidents where crucial needs were overlooked—such as their loved ones losing expensive personal items like hearing aids and dentures within the first six months of residence. Inadequate staffing further compounded these issues; family members reported instances where they could not find staff to assist them, even during critical times when patients needed supervision or assistance. One family even detailed an episode where a trail of feces was left unattended, highlighting profound neglect that drew attention to the understaffed conditions affecting dementia patients. In stark contrast, Wingate Residences has garnered praise from many families who highlighted the compassionate and attentive nature of the staff. Numerous reviewers noted that their loved ones found happiness in this community. It was noted how essential the dedicated employees are: they foster joy through engaging activities and ensure each resident feels cared for in a clean and beautiful environment. One resident’s family emphasized how much they appreciated the team at Wingate for easing their burden as caretakers while enabling social interactions among residents through planned activities that add vibrancy to daily life.