Highland Estates

Review

Highland Estates receives mostly positive reviews for its welcoming environment and quality care. Families appreciate the reasonable pricing, cleanliness, and pleasant atmosphere, noting that rooms are comfortable, well-furnished, and include helpful features like a small kitchenette. The staff is frequently praised for being kind, attentive, and professional. Residents enjoy a variety of activities such as chair exercises, bingo, manicures, and outings, which help create a lively community. The dining area is described as pleasant, and many families report excellent service and friendly tablemates. Several reviewers highlight exceptional support from nursing staff, especially in memory care, and commend individuals like Felicia Martinez for helping make transitions easier. Caregivers are often described as going above and beyond, whether fixing hair, accommodating food preferences, or providing emotional support. Cleanliness is another strong point, with housekeeping keeping rooms tidy and ongoing courtyard renovations improving the space. However, one reviewer reported negative experiences, citing staff complaints about their jobs, poor room cleanliness, and medication errors. They also mentioned confusion regarding rent costs. Overall, most families describe Highland Estates as a safe, caring, and well-maintained community where residents are treated with compassion and dignity.