The Legacy at Santa Fe

Review

The Legacy at Santa Fe has received a variety of reviews from families, reflecting diverse experiences regarding care quality and environment. Many praise the staff for dedication and kindness, emphasizing genuine concern for residents. A common theme is the warm atmosphere and attentive caregiving across departments, with multiple families expressing gratitude for staff treating loved ones with respect, compassion, and individualized attention. One reviewer highlighted a notable improvement in their loved one’s mood and health after moving in, underscoring the positive impact of the community. However, some concerns have emerged about systemic issues in certain care areas. One family noted prior concerns about potential racism among staff, supported by a conversation with a resigning admin director, while other reports cited inadequate monitoring in memory care, including falls resulting in bruising without clear communication on preventive measures. Regarding facilities, The Legacy receives high marks for cleanliness, modern design, and a cheerful ambiance reminiscent of a luxury hotel. Families often chose the community based on its welcoming, upscale environment, though satisfaction appeared less consistent with higher-intensity care such as memory support. Some found activity options lacking in variety or engagement for residents needing more intensive assistance. Communication with families is another focal point. While staff often went above and beyond for transitions or comfort after hospital stays, frustration arose over inconsistent updates on resident welfare or incidents. Nonetheless, programs such as concerts, outings, and music therapy were cited as valuable for social adjustment and wellbeing, bringing joy to both residents and visiting families.