Langdon Place of Keene

Review

Langdon Place of Keene has received a mix of positive and negative feedback from residents and families, reflecting both its strengths and areas in need of improvement. Many reviewers praise the compassionate, professional staff who create a welcoming environment where residents feel respected. The admissions director, now executive director, is frequently noted for greeting families by name and establishing trust from the beginning. Families appreciate consistent communication through calls, emails, and virtual meetings, especially during the pandemic. Staff members like Jenny are often mentioned for their guidance and support during difficult transitions. However, some reviews report troubling issues with cleanliness and basic care, including soiled clothing, unclean rooms, poor hygiene, and alarming incidents such as feces on residents or blood near beds—raising concerns about safety and infection control. These issues have led to serious health complications such as UTIs and C-DIFF for certain residents. Despite this, others note improvements due to increased staffing, which has enhanced communication and overall care quality. Many reviewers also highlight the facility’s strong therapy and activity programs, including bingo, movie nights, outings, and rehabilitation services that support recovery after illness or surgery. Meals receive mixed reviews: assisted living dining is generally praised, while skilled nursing meals are viewed as less satisfying. Overall, reviews show that while Langdon Place offers compassionate staff, strong communication, and beneficial activities, it also faces challenges related to cleanliness and care consistency that need attention. Families considering the facility should weigh both the positive experiences and the serious concerns shared by others when evaluating whether it is the right fit for their loved one.