Legacy House of Southern Hills

Review

Legacy House of Southern Hills receives mixed feedback from residents and families. Many appreciate its clean, modern spaces and the warm welcome offered on arrival, noting that friendly staff and social activities help foster a sense of community. Arts and crafts, pet-themed events, and shared dining contribute to a positive atmosphere. Cleanliness is praised, with maintenance teams keeping the environment well maintained. Staff are often described as attentive and supportive, though some feel... Concerns arise around staffing levels, especially in memory care. While caregivers are compassionate, reviewers report that shortages lead to delays and reduced attention for vulnerable residents. Families note frustration with management’s handling of caregiver ratios and point to a decline in care quality tied to leadership changes. Some feel management is disconnected from daily realities and relies too heavily on inexperienced staff who struggle during critical moments. Cost increases also cause concern. Rising rates and added fees create financial strain for families planning long-term stays, leading some to question the value compared with the care provided. This pressure complicates decisions for those already facing emotional challenges. Despite issues, many highlight the community’s strengths, including social engagement, supportive relationships, and a positive atmosphere. Reviewers believe that with stronger staffing practices and better communication, Legacy House could more reliably deliver the quality of care expected by residents who depend on it. Families consistently express hope that improvements will be made, emphasizing that reliable care, steady staffing, and transparent leadership are essential for building trust. Many believe the community has strong potential if management actively listens to concerns, invests in training, and ensures that residents receive timely, respectful, and attentive support each day.