Great Falls Highgate Senior Living

Review

Highgate Senior Living is widely described as a sanctuary during challenging moments in a family’s journey, a place where warmth and reassurance appear from the very first interaction. Many reviewers highlight the steady kindness and calm professionalism of staff members like Melissa at the front desk and Timmie, who helps families navigate transitions with clarity and empathy. Words such as “wonderful,” “cared for,” and “loved” recur across accounts, building a portrait of a community where residents feel genuinely supported. Events like an upbeat mobile axe-throwing gathering reinforce the belief that life at Highgate is not just safe and structured but also joyful and connected. Praise extends to every department, from care staff to maintenance teams to memory care specialists, with reviewers noting the thoughtful routines, small gestures, and reliable warmth that shape daily life. Families often express deep gratitude for the consistent, heartfelt attention their loved ones receive, celebrating the blend of social opportunity, homey familiarity, and good meals. Individual names stand out as well, from evening caregivers to friendly reception staff, each contributing to an environment shaped by personality and sincerity. Leadership adds another layer of trust, with the director and coordinators remaining present, steady, and personally engaged. The stability of the team is viewed as a rare strength, ensuring continuity and deeper relationships. Across roles—care, enrichment, culinary, housekeeping, maintenance, and nursing—staff are celebrated for compassion, diligence, and genuine affection for residents. A warm home.