Laurelwood At The Pinehills in Plymouth, MA

Review

Laurelwood at The Pinehills has garnered a diverse array of reviews from families, residents, and volunteers, highlighting both the strengths and weaknesses of this senior living community. Many reviewers commend the excellent quality of life that their loved ones experienced while residing in the facility. One family member emphasized how their aunt enjoyed 4½ years there, first in Independent Living and later in Avita at age 100. The staff's friendliness, respectfulness, and genuine care were consistently praised, creating a positive atmosphere for residents. Additionally, they appreciated the beautiful environment near the gazebo and noted how transportation services allowed their aunt to attend Mass and participate in various outings. Activities play a crucial role in enhancing the residents’ experience at Laurelwood. Residents have access to numerous engaging activities that foster social interaction and personal growth. Families noted that prior to COVID-19 restrictions, their loved ones participated in day trips to local attractions such as beaches and restaurants, as well as craft sessions, singalongs, bingo games, and movie nights—this kind of robust activity schedule gives an almost "cruise ship" feel according to one family member. Even during challenging times like the pandemic, families felt reassured by regular communication from the staff about safety measures and updates on resident health status. Yet not all experiences at Laurelwood have been positive. Some reviewers raised concerns over discrepancies between what was advertised during tours versus actual service delivery upon moving in. A poignant example comes from families who placed their loved ones specifically in memory care units only to find inadequate attention given to individual needs—activities were lacking, meals did not meet expectations, and cleanliness fell short of what was promised. Despite initial impressions being favorable—with many citing its upscale appearance—some felt tha