Freedom Senior Living

Review

Freedom Senior Living in Sevierville is best suited for families that want a warm, home-like atmosphere where residents are treated like family and where social connection, personal attention, and memory-care expertise are prioritized. This community earns strong praise for a caregiving culture that feels personal, with staff who engage residents individually, support meaningful activities, and maintain a sense of daily life that resembles a close-knit, multi-generational household. For families seeking a place that emphasizes warmth, approachable management, and regular touchpoints about a loved one's well-being, Freedom is a compelling fit. It is particularly appealing for those who value strong interpersonal connections and a vibrant activities calendar as part of everyday care. At the same time, there are clear reasons some families should consider alternatives. The most consequential caveat centers on leadership and consistency of medical oversight. Several accounts allege gaps between what was promised - around-the-clock nursing coverage and timely medication access - and what was actually delivered, with at least one family reporting delayed pain relief and an inability to obtain a needed evaluation during a crisis. There are also serious concerns about boundary issues and resident privacy, plus perceptions of disengagement from management when problems are raised. For families that require unwavering 24/7 medical presence, ironclad transparency, or a tightly controlled, regimented environment, alternative facilities with stronger documented staffing guarantees may be prudent. The strongest positives flow from the caregiving core: remarkably compassionate memory-care staff, personable CNAs, and a management team that many experiences describe as dedicated and supportive. Reviews repeatedly highlight staff who are kind, patient, and committed to each resident's comfort and dignity.