Equinox Terrace

Review

Equinox Terrace has earned a remarkable reputation among residents and their families, who consistently commend the facility for its exceptional care and nurturing environment. Reviews emphasize that the staff and management are not only professional but also genuinely committed to each resident’s well-being. This dedication is evident in the facility’s immaculate cleanliness and strict adherence to COVID-19 safety protocols, ensuring a secure and comfortable environment. Families repeatedly note that Equinox Terrace is more than just a residence; it is a compassionate community where individual needs are recognized and met with empathy and respect. Many families share stories highlighting the transformative impact of Equinox Terrace on their loved ones. One reviewer described moving their mother from another facility where she experienced neglect; at Equinox, she thrived due to attentive care, engaging activities, and thoughtful support. Staff members go above and beyond to accommodate dietary preferences, including vegetarian and pescatarian options, demonstrating sensitivity to individual needs and enhancing residents’ daily experience. Such attention to detail underscores the facility’s commitment to holistic care, encompassing physical, emotional, and social well-being. Communication between staff and families is another pillar of Equinox Terrace’s approach. Executive Director Ann Bouzas is frequently praised for her steady and personable leadership, ensuring transparency and trust through regular updates and email bulletins. Families appreciate being informed about safety measures, activities, and any changes, particularly during challenging periods like the pandemic. This openness reassures families, providing confidence that their loved ones are not only safe but engaged and content.